Not all car insurance companies are the same. We polled over 10,000 drivers to learn more about their car insurance experiences, with a focus on key areas such as customer service, claims to handle, and customer loyalty. Based on that data, we rated the best car insurance companies of 2022 to help you find the best one.
What Is the Best Automobile Insurance Company?
The best car insurance company, according to our 2022 data, is USAA, but its insurance products are only available to members of the military community. If that doesn’t work for you, the next best option is State Farm, which ranks second in our analysis.
We analyzed rate data as well as feedback from policyholders to determine the best car insurance companies, paying special attention to customer service, claims handling, customer loyalty, and policy renewal. We also asked survey participants if they would recommend their current insurer to a driver looking for a new policy.
If you are looking for auto insurance, this list can assist you in comparing insurers based on the factors that are most important to you. Though USAA and State Farm lead the pack, one of the other eight companies in our rating may be a better fit for you. As a result, before purchasing or renewing your policy, compare several insurers and their rates.
1. USA
In our ratings, USAA is the best insurance company. According to our 2022 survey, USAA customers are the most satisfied, and they are the most likely to renew their policies and recommend USAA to other drivers. In addition, USAA has the lowest rates in our study, outperforming the national average by 35%. USAA insurance products, such as auto, homeowners, and renters’ policies, are only available to military personnel. As a result, not all drivers will be eligible for coverage from this company.
2. State Farm received a 4.2 U.S. News rating.
State Farm ranks second in our rating, with above-average scores in all our sub-ratings, including Claims Handling and Customer Loyalty. It also performed well in our ranking of the Cheapest Car Insurance Companies in 2022. Its average premiums for drivers with less-than-perfect driving records were the lowest in our rating for those who couldn’t get a policy with USAA.
3. 4.1 U.S. News Rating for Farmers
Farmers is ranked first in Claims Handling and second in Customer Service. It also ranks second in Customer Loyalty. Where Farmers didn’t perform as well as in Most Likely to Renewed where its score of 4.0 is below the category average of 4.2.
4. Nationwide U.S. News Rating of 4.1
Since our 2021 analysis, Nationwide has risen two spots to tie for third place. Nationwide ranks second in our Customer Loyalty and Most Likely to be Recommended sub gratings, and ranks above average in all other subtracting categories. Nationwide also has lower-than-average rates for some drivers, particularly those with a clean driving record or bad credit.
5. Geico
US News Rating: 4.1
Geico ranks third in this year’s rating, with average scores in categories such as Customer Service, Claims Handling, and Customer Loyalty. Its premiums are what set it apart, earning it the No. 2 spot in our ranking of the Cheapest Car Insurance Companies in 2022. For teen and senior drivers, as well as those with poor credit, it ranks just behind the top-rated USAA.
6. Allstate
US News Rating: 4.0
This year, Allstate climbed three spots, from ninth to sixth. It has slightly lower-than-average scores in most of our sub gratings, but that didn’t stop it from ranking fourth in our Most Likely to be Recommended subtracting. Allstate’s rates are among the highest in our analysis when compared to other insurers, but some drivers, such as those with a speeding violation, may find Allstate’s rates to be somewhat competitive.
7. 4.0 U.S. News Rating for Travelers
This year, Travelers climbed two spots to tie for sixth place. Travelers’ customer service score is lower than that of seven other insurers in our analysis, but it ranks first in our Claims Handling sub rating category and third in Most Likely to Be Renewed. Travelers also have an above-average policy renewal score and premiums that are typically lower than the national average.
8. Progression
US News Rating: 3.9
In our analysis, Progressive ranks eighth. Customers are generally pleased with the ease with which they can open a policy, but Progressive ranks last in our Best for Customer Loyalty category and has below-average scores in every other subtracting in our survey. Customers of Progressive are also less likely to renew their policies or recommend the insurer to other drivers. Individuals with a DUI, on the other hand, may be able to save money with Progressive. It has some of the lowest rates for those drivers in our study.
9. AAA
U.S. News Evaluation
AAA is new to our Best Car Insurance Companies ranking, and it shares the eighth spot with Progressive. Its scores are below average in every category we looked at. It does, however, rank sixth in our Most Likely to be Renewed category, ahead of Allstate, Farmers, Progressive, and American Family. In our study, AAA also has the highest average premiums, but drivers considering AAA should get a quote to see if their individual rate is more competitive.
10. The American Family
US News Rating: 3.7
This year, American Family fell four spots to No. 10 in our rankings. It has the lowest scores in the majority of subtracting categories, with the exception of Progressive, which has a slightly higher score in our Best for Customer Loyalty category. Despite low credit scores, American Family does offer competitive rates for some drivers, particularly teen drivers, those with poor credit, and those with a DUI or accident on their record.
What Is the Best Car Insurance Company?
According to our data and customer survey results, USAA is the best overall car insurance company. However, USAA insurance products are only available to active and veteran military members, as well as their families. State Farm comes in second in our survey, making it the best car insurance company for drivers who aren’t eligible for USAA membership.
Even though USAA and State Farm top the rankings, it’s a good idea to consider and compare multiple insurers who made our Best Car Insurance Companies of 2022 list. This can assist you in locating coverage that meets your needs.
USAA also swept all five of our sub-rankings based on customer feedback. However, not all policyholders will meet USAA’s membership requirements. For
If price is an important factor in your decision, you should obtain and compare car insurance quotes. Even though our study includes average rate data, your personal car insurance rate will be determined by factors such as your age, location, driving record, credit score, and the preferred type and amount of coverage, among others. A quote can assist you in accurately estimating costs and determining which insurers provide the best value.